Last Updated: March 01, 2026

1. Introduction

Blue Skies MD LLC dba Lumora MD (“Lumora MD,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining compliance with applicable privacy, telemedicine, and pharmacy regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you use https://www.lumoramd.com (“Website”) or our services (“Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Name, address, email, phone number, date of birth, billing information, and identification details.

Health Information

Information relating to your medical history, symptoms, medications, treatment plans, lab results, pharmacy history, and other data needed to provide telehealth services.
This information may be considered “protected health information (PHI)” under certain laws.

Technical/Usage Data

IP address, browser type, device identifiers, pages visited, session data, cookies, and analytics information.

Information From Providers or Partners

We may receive information from:

• Affiliated medical groups
  
• Licensed medical providers
  
• Pharmacies
  
• Laboratories
  
• Care coordinators
  
• Payment processors
  
• Identity verification services
• No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in date and consent; this information will not be shared with any third parties.
  

3. How We Use Your Information

We use your information to:

• Provide, coordinate, and manage telehealth consultations, prescriptions, and treatment plans
  
• Verify your identity and eligibility for telehealth services
  
• Communicate with you regarding appointments, results, and service updates
  
• Process payments and maintain your account
  
• Maintain legal and regulatory compliance
  
• Improve our Services through analytics and user feedback
  
• Prevent fraud and ensure platform security
  

We do NOT sell your personal information or health information.

4. How We Share Your Information

We may share your information with:

• Licensed healthcare providers for diagnosis or treatment
  
• Affiliated medical groups that deliver care
  
• Pharmacies for prescription fulfillment
  
• Laboratories for diagnostic testing
  
• Third-party vendors (IT hosting, payment processing, analytics, communications)
  
• Regulators or law enforcement as legally required
  
• Successor entities in a merger or acquisition
  
• Others with your explicit consent
  

All third-party partners are required to maintain confidentiality and secure handling of information.

5. HIPAA & Telehealth Compliance

While Lumora may not be a “covered entity” under HIPAA, we maintain HIPAA-aligned privacy and security practices and require all medical providers and related entities to comply with applicable privacy laws.

6. Data Security

We use administrative, physical, and technical safeguards designed to protect your information. No system is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain information as long as needed for:

• Treatment
  
• Regulatory compliance
  
• Recordkeeping requirements
  
• Fraud prevention
  
• Legal obligations
  

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your information
  
• Correct inaccuracies
  
• Request deletion (subject to legal requirements)
  
• Opt-out of marketing communications
  
• Request copies of health records
  

Submit requests to: support@lumoramd.com

9. Cookies & Tracking Technologies

We use cookies and analytics tools to improve your experience. You may disable cookies in your browser, but certain features may not function properly.

10. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect information from children.

11. International Data Transfers

Information may be processed and stored in the United States or other jurisdictions.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with the updated effective date.

13. PROVIDER LICENSURE INFORMATION

Vermont
License #: 042.0016085-COMP
Expires: 11/31/2026
Entity: Arora Health and Aesthetics
Provider: Dr. Sean Arora

Rhode Island
License #: MD20370
Expires: 6/30/2026
Entity: Arora Health and Aesthetics
Provider: Dr. Sean Arora

Massachusetts
License #: 1018420
Expires: 7/20/2027
Entity: Arora Health and Aesthetics
Provider: Dr. Sean Arora

Licensure information may be updated periodically.

14. Contact Us

For questions or privacy requests:
Lumora, Inc.
Email: support@lumoramd.com
Address:
1320 State Route 702 Roy, WA 98580

Privacy Officer Contact Information:
You may contact the Privacy Officer by:

Mailing Address:
1320 State Route 702 Roy, WA 98580
Email: privacy@lumoramd.com